Stallholder Cancellation and No Show Policy

1. Site Fees:
• Stallholders who pay their site fees in advance via the emailed link will secure their spot at that Sunday’s Todd Mall Markets.
• Stallholders who are unable to prepay please communicate with the Coordinator to negotiate payment as soon as possible.
• Those with a pre-existing payment agreement (e.g. cash) can continue to do so, until advised otherwise.
2. No Show Policy:
• If a stallholder fails to attend a scheduled market day without prior communication (by 7AM on the morning of the market), no refund or credit will be issued. This is to prevent last-minute vacancies and ensure the market operates smoothly. Repeat offenders will have their application reviewed.
3. Cancellation Policy with Notice:
• If a stallholder cannot attend the market, they must notify the market organisers in advance to receive a credit for the pre-paid site fee. The acceptable communication methods are:
• Phone
• Email
• Text Message
• If possible the notification must be made by Wednesday evening at the latest for the stallholder to be eligible for a refund. This ensures the market organisers have enough time to offer the space to other stallholders on the waiting list.
• Last minute cancelations due to unforeseen circumstances, a credit will be offered if clear communication is made prior to 7AM on the morning of the market.
4. Conditions for Credit:
• Credit will be applied for future market dates within a reasonable time frame, as agreed upon between the stallholder and market organisers.
5. Communication Expectations:
• Clear communication is essential for the smooth operation of the market. Stallholders are encouraged to notify the market organisers as early as possible if they are unable to attend.